Listening across 4 platforms · 24/7

The always-on reputation heartbeat for local storefronts.

Counterpulse watches Google, Yelp, Facebook, and TripAdvisor so a restaurant manager, a hygienist, or a Main-Street shop owner stops spending every evening scanning four tabs. We learn your voice from a short sample of past replies, draft in that voice, and surface everything in one inbox for a one-tap approval before it goes live.

Start 10-min setupSee how it works
Setup
10 min
Auto-post
After approval
Integrations
None · zero CRM
Live inbox
12 new today
  • Google
    ★★★★★    3 min ago

    Tomas R. — Sat at the bar for an hour — staff remembered my drink order and didn't hover. Perfect.

    Posted · 8 min ago
  • Yelp
    ★★★★★    37 min ago

    Anika P. — Waited 18 min past our reservation time and no acknowledgment from the host.

    Drafting in your voice…Tap to approve
  • TripAdvisor
    ★★★★★    1 hr ago

    Helena & Marek — Loved the seasonal menu. Side room was a bit loud at peak.

    Awaiting your tapTap to approve
Every reply logged · audit-ready
Pulse 4/4 platforms

Built for the one-location operator

  • HIPAA-aware · dental & medical
  • 4 platforms, single inbox
  • 10-min self-onboarding

How it works

Three moments in a typical week, instead of an evening scan every night.

Owners tell us the worst part of reputation software isn't the dashboards — it's the attention tax. Counterpulse is designed to collapse that tax into a single inbox tap.

  1. 01 · 11:14

    Tuesday morning

    Counterpulse listens — across four platforms, every minute.

    A two-star Yelp arrives while the line cook is mid-service. Counterpulse catches it the same minute on Google, Yelp, Facebook, and TripAdvisor — no missed tabs, no app-switching, no one's kid doing the Tuesday-night sweep.

  2. 02 · 11:18

    Four minutes later

    We draft in your voice — learned from a short seeded sample.

    You submit 5–10 of your past replies when you set up the workspace. Counterpulse keeps your tone — short, warm, signed-off "— Marta" — even when the topic is awkward. The draft lands in your inbox, not on the wall.

  3. 03 · Mon 07:00

    Monday next week

    You tap to approve, and a brief waits in your inbox.

    One-tap approval posts the reply. Recurring positives post automatically after your window. Monday morning, a brief groups the past week into themes, sentiment shifts, and the same three complaints you can actually fix.

Old way vs Counterpulse

Same shelf of small tasks — except one of them does the work for you.

We benchmarked against the checklist most incumbents ship. Counterpulse focuses on the three gaps that actually move the needle for a one-location operator — the rest of the shelf we politely skipped.

  • Daily tab sweepOpen Yelp, Google, Facebook, TripAdvisor each eveningOne inbox. The whole picture, every morning.
  • Voice consistencyThree staff writing three different repliesDrafts that read like one operator, in your tone
  • Negative review timingFound out on Tuesday what hit FridayEscalated to your phone within minutes, with steps
  • Reply writingEvery reply typed by hand, signed-off by handTap to approve. Auto-post after your window.
  • Weekly retrospectiveSkipped because there’s no timeMonday brief — themes, sentiment, recurring complaints
  • Vendor & CRM burdenDiscovery call, CRM mapping, staff trainingOne domain, one inbox, ~10 minutes

Three things the incumbents don’t ship

Where reputation software usually stops, Counterpulse starts.

Voice cloning

High-fidelity tone, not a chatbot draft.

You submit a small seeded sample of past replies when you set up the workspace. Counterpulse keeps the rhythm, the sign-off, the inside jokes with regulars — and refuses to drift toward polite-bot phrasing.

draft · seed #04
your voice

"Apologies the wait ran long Friday — Marta here. I'd pull you a corner seat tonight and keep the kitchen honest about timing. Come back and we'll get it right."

draft · seed #07
your voice

"Thank you for the kind words on the smoked bramble — Dani next door stocks it for us. Pop in and we'll keep the same bottle on the list for your table."

HIPAA-aware

Documented, audit-ready replies for dental & medical groups.

Every response is logged: who drafted, who approved, when it went live. A BAA is available. PHI prompts are filtered before they reach your staff or the public post.

10-min onboarding

No CRM wiring, no staff training, no vendor call.

Claim your domain, paste one inbox, pick your tone. You can be replying to your first review before lunch — most operators are.

Monday morning digest

The week, sorted into things you can actually do on Monday.

Grouped by theme, ranked by sentiment shift, and anchored on the recurring complaints that show up in the queue again and again. Reach the brief in your inbox by 7:00 — over coffee, not on a Zoom.

  • Themes — what reviewers actually talked about this week.
  • Sentiment shift — up or down, with the cluster that moved it.
  • Recurring complaints — same three complaints, third week in a row.
Mon 06:58 · week 323 themes · 14 reviews · -4% sentiment

Bar service praised across 6 reviews

"-- remembered my drink order" · "didn’t hover", 5 mentions, all 5-star.

Wait time at the door — recurring

"18 min past reservation, no acknowledgment" · 4 of 14 this week, +2 vs last week.

Midweek lunch noise complaints

Glassware from the bar carryover. Quietest stretch: 14:30–15:30.

Two drafts already wired from this briefHow drafts get drafted →

FAQ

The things owner-operators always ask before they sign in.

If a question isn’t here, write to counterpulse-10@polsia.app — answered by a person, not a sequence.

Human answer in < 24h
No demo required
No salesperson

Start your 10-minute setup

One domain. One inbox. One short voice sample. Your first review replied to before lunch.

Write to counterpulse-10@polsia.app. We’ll send back a single link, a one-page setup, and a slot for a ten-minute walkthrough if you want one — most operators skip the walkthrough.

Start 10-min setupRead the FAQ first

Real human reply · no SDR sequence

Counterpulse · no CRM, no staff training, no vendor call.

No demo required · ask about pricing

Cancel any time — your voice sample is deleted within 24 hours.